Global SLA
GLOBAL SLA

A service level agreement (SLA) is a commitment between a service provider and client. Particular aspects of the service – quality, availability, responsibilities are agreed between the service provider and service user. The most component of an SLA is that the services should be provided to the customer as agreed upon in contract.

 

FIDC has followed the global SLA against their clients. These are power availability:115%, HVAC availability 115%, uptime 99.9%, facility operation standard: DCOS- 3 (defined), and latency inside Bangladesh: 8ms (maximum).

CORPORATE OFFICE
House 8/B, Road 1, Gulshan 1, Dhaka 1212,
Bangladesh

23°46’28” N 90°24’56.5″ E

Phone: +88 01999 07 55 85
Email: info@felicity.net.bd
INTERNET DATA CENTER
Solaris (South Wing), Bangabandhu Hi-Tech City (BHTC), Block 3, Kaliakoir, Gazipur 1750, Bangladesh

24°03’53.5″ N 90°14’9″ E

Phone: +88 01999 07 55 85
Email: info@felicity.net.bd
WORKING HOURS
Corporate Office

Sunday – Thursday
09:00 Hours – 18:00 Hours

Friday - Saturday
Closed
Internet Data Center
24/7/365